Ordering Tips

If you tried to place your order and you are not sure whether it went through, please check your email account for a receipt. Your receipt will also provide you with access information.

Be certain to check the email address you used when you ordered. Sometimes the receipt may end up in the spam or junk folders, so take a look there. If the email you provided on the order was a Gmail account, check the Promotions/Updates folders.

The subject line to search for is "Your HealthMeans Marketplace order has been received!"

Are you having trouble placing your order? Here are a few helpful tips:

Please clear your browser cache. Use this handy tool to walk you through the process: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser
We recommend using the latest version of Chrome, Firefox or Safari as your web browser.
Using a non-mobile device such as a laptop or desktop computer can be beneficial.
All fields in the Billing and Shipping areas of the order form (except for Street Address 2) must be completed on all orders.
Do not type any blank spaces before or after the card number or use spaces, slashes or dashes in the credit card number field.
Double-check that the credit card number is in the credit card number field and not the cardholder name field. Sometimes customers reverse the two and they get an error.
If you are still receiving an error message, please reach out to the Customer Support team: support@byhealthmeans.com Let us know the message you are receiving. If you could send us a screenshot of your full browser window that includes the message, that would be helpful.

If you don’t know how to capture a screenshot on your device, this link will walk you through it: https://www.pcmag.com/news/how-to-take-a-screenshot-on-any-device

Also, tell us the device(s) you've tried and which browser(s) you've tried. That will help us with further troubleshooting.