30-Day Money-Back Guarantee / Refund Policy

Our events have a 30-day refund policy from the date of purchase. The exceptions to this policy are as follows:  

• If your order was placed before the first day of the free event, your 30-day period for a refund starts on Day 1 of the free event.
• If you purchased a USB flash drive, your 30-day window for a refund opens on the date it was delivered per the carrier tracking information.
• If you purchase an add-on program, the 30-day window begins on the date it is first accessible or the date of purchase, whichever is most recent.

You can find more details on this by going to the HealthMeans Terms and Conditions page in the footer section at the bottom of each page on the Summit or Masterclass website. 

How to Initiate a Refund Request

To request a refund, open a support ticket at https://healthmeans.com/contact/.

Simply fill out the web form on this page, select the "Refund Request" option in the dropdown menu, click the Send button and we will process it for you.