Using HealthMeans Credits

If you have any HealthMeans credits in your account, you can apply them toward the purchase of Online Event Access for our summits. The amount of HealthMeans credits that can be applied will vary, depending on the summit, with the maximum being 69 credits. 

The total number of credits available will be displayed when you use the HealthMeans Credits "calculator" on the final checkout page (see Step 1, below). 

Note: HealthMeans credits cannot be applied toward the purchase of physical products, add-on offers or Masterclasses held after September 1, 2023.

Step-by-Step Instructions

1. Place the items you'd like to order in your shopping cart and proceed to the checkout page. Notice the "Apply HealthMeans Credits" calculator on the payment side of the form. 

2. Insert the email address of the HealthMeans account where you have credits. This email address must match the email address on the other side of the form under the "Apply HealthMeans Credits" section. You can manually overwrite whatever email address is there so the two sides match. 

3. Click "Search and Apply" to see how many credits you can apply to your order. You'll see the total discount available under the "Your Order" summary (circled below). 

If you decide you don't want to use your credits for this order, just click the text link (see arrow, below): 

If you don't see what you expected to see and/or want to search a different HealthMeans account, click the "I don't want to use my HealthMeans credits for this order" link. That will reset the email address field and you can search for a different email address. Just be sure to make the change in the other column so the two addresses match. 

4. Once you're ready and all the form fields are completed, click the "Place Order" button to complete your transaction. 

TROUBLESHOOTING

If you're not seeing the credit total you expected and want to search for a different email address but don't have the option to change your email address on the Billing Information side of the form, you'll need to place your order using a Private or Incognito window of your browser. 

We use a "cookie" system to recognize if you have already registered for the summit. It comes in handy as a time-saver for you, but in this case, you need a clean slate. Using the Private mode will allow you to start from scratch and input whatever email address you'd like.

NOTE: If you're not sure how to open a Private or Incognito window, here's a great article to walk you through it - How to use Private Mode

If you need further support, just open a support ticket by sending an email to support@byhealthmeans.com.