Where did all my talks go?
If your purchase is missing from your HealthMeans library, this might be one of the reasons why:
- You have multiple accounts.
- A different email was used for the purchase.
- There was a "Typo" in the email used when you purchased.
- Technical issues: Technical issues such as server errors, connectivity issues, or software glitches may interrupt the purchase process, leading to a missing purchase.
- Delayed processing: If the purchase was made recently, it may take some time for the purchase to be processed and show up in your account.
If you have multiple accounts or purchased with a different email, just confirm that you are logged in to the correct account by checking your receipt so you can see what email was used when you purchased.
If a typo was made on the order or it was due to a technical issue, please feel free to reach out to us at customer service by email at support@byhealthmeans.com or submit a support ticket at this link: